Customer Service Manager
RoofConnect- Patriot Construction Management RoofConnect- Patriot Construction Management Sheridan, AR Sheridan, AR Full-time Full-time $75,000 - $85,000 a year $75,000 - $85,000 a year 4 days ago 4 days ago 4 days ago Are you a dynamic and results-oriented leader with a passion for building successful teams and delivering exceptional customer service? We are a passionate, growing company and are seeking a highly motivated individual to join our team as a Customer Service Manager.
This role requires a strategic mindset, excellent leadership skills, and a focus on continuous improvement.
Job
Summary:
The Customer Service Manager is a dynamic and results-oriented leader responsible for overseeing and leading the activities of the Customer Service Department.
This role requires a strong focus on coaching, building trust, team building, continuous improvement, customer focus, effective decision-making, initiating action, stress tolerance, communication, and conflict management.
The Customer Service Manager will play a pivotal role in fostering a positive and high-performing team environment while ensuring exceptional customer service delivery.
Supervisory
Responsibilities:
Coaching and Team Development:
Coach and mentor team members to enhance their skills, providing guidance for professional growth.
Building Trust:
Cultivate a culture of trust and transparency within the team through open communication and consistent support.
Building a Successful Team:
Develop and implement strategies to build a successful and cohesive customer service team.
Continuous Improvement:
Drive initiatives for continuous improvement in processes and service delivery.
Duties/
Responsibilities:
Customer Focus:
Instill a customer-centric mindset within the team, ensuring a focus on meeting and exceeding customer expectations.
Decision Making:
Make informed and timely decisions, considering the impact on both customer satisfaction and team efficiency.
Initiating Action:
Take proactive steps to address challenges and opportunities, driving initiatives to enhance customer service operations.
Stress Tolerance:
Demonstrate resilience in high-pressure situations, maintaining composure and guiding the team effectively.
Communication:
Foster open and effective communication channels within the team and with other departments.
Managing Conflict:
Address conflicts promptly and constructively, promoting resolution and maintaining a positive team dynamic.
Additional Competencies:
Leadership:
Provide visionary leadership to motivate and inspire the customer service team towards achieving organizational goals.
Strategic Thinking:
Collaborate with executive leadership to develop strategic plans and align customer service efforts with broader company objectives.
Adaptability:
Adapt to changing business environments and customer needs, implementing strategies to ensure continuous adaptability.
Data Analysis:
Utilize data analysis to make informed decisions, identify trends, and drive improvements in customer service performance.
Ethical Conduct:
Uphold high ethical standards in decision-making and interactions, fostering a culture of integrity within the team.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Proven sales and customer service skills with strong negotiation abilities.
Strong supervisory and leadership skills.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.
Eligible for commission and quarterly bonus.
Job Type:
Full-time Pay:
$75,000.
00 - $85,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Retirement plan Vision insurance Experience level:
5 years Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Application Question(s):
Do you have 5
years of experience managing a high volume call center? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This role requires a strategic mindset, excellent leadership skills, and a focus on continuous improvement.
Job
Summary:
The Customer Service Manager is a dynamic and results-oriented leader responsible for overseeing and leading the activities of the Customer Service Department.
This role requires a strong focus on coaching, building trust, team building, continuous improvement, customer focus, effective decision-making, initiating action, stress tolerance, communication, and conflict management.
The Customer Service Manager will play a pivotal role in fostering a positive and high-performing team environment while ensuring exceptional customer service delivery.
Supervisory
Responsibilities:
Coaching and Team Development:
Coach and mentor team members to enhance their skills, providing guidance for professional growth.
Building Trust:
Cultivate a culture of trust and transparency within the team through open communication and consistent support.
Building a Successful Team:
Develop and implement strategies to build a successful and cohesive customer service team.
Continuous Improvement:
Drive initiatives for continuous improvement in processes and service delivery.
Duties/
Responsibilities:
Customer Focus:
Instill a customer-centric mindset within the team, ensuring a focus on meeting and exceeding customer expectations.
Decision Making:
Make informed and timely decisions, considering the impact on both customer satisfaction and team efficiency.
Initiating Action:
Take proactive steps to address challenges and opportunities, driving initiatives to enhance customer service operations.
Stress Tolerance:
Demonstrate resilience in high-pressure situations, maintaining composure and guiding the team effectively.
Communication:
Foster open and effective communication channels within the team and with other departments.
Managing Conflict:
Address conflicts promptly and constructively, promoting resolution and maintaining a positive team dynamic.
Additional Competencies:
Leadership:
Provide visionary leadership to motivate and inspire the customer service team towards achieving organizational goals.
Strategic Thinking:
Collaborate with executive leadership to develop strategic plans and align customer service efforts with broader company objectives.
Adaptability:
Adapt to changing business environments and customer needs, implementing strategies to ensure continuous adaptability.
Data Analysis:
Utilize data analysis to make informed decisions, identify trends, and drive improvements in customer service performance.
Ethical Conduct:
Uphold high ethical standards in decision-making and interactions, fostering a culture of integrity within the team.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Proven sales and customer service skills with strong negotiation abilities.
Strong supervisory and leadership skills.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.
Eligible for commission and quarterly bonus.
Job Type:
Full-time Pay:
$75,000.
00 - $85,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Retirement plan Vision insurance Experience level:
5 years Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Application Question(s):
Do you have 5
years of experience managing a high volume call center? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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